Privacy Policy

Who we are

This policy covers the website and online services operated under the Clement TECH Ltd brand by Clement TECH Ltd, a proposed company in Rwanda whose registration is pending. Registered company details will be added here once registration is complete.

Information we collect

When you send a project enquiry

Your name, business email address, company name (optional), country, the service you are interested in, your budget range and timeline (both optional), your project description, and a record of your consent to this policy.

When you create an account

Your name, email address, password (stored only as a secure one-way hash, never in readable form), contact and company details you choose to provide, and security records such as sign-in times and active sessions.

When you buy services

Order, invoice and payment records, including transaction references from our payment providers. Card details are entered on the payment provider’s own secure page; we do not receive or store full card numbers.

Technical information

Our servers process your IP address and basic request information to deliver the website, prevent abuse (for example, by limiting repeated form submissions) and investigate security incidents. The website does not use advertising or analytics cookies. If that changes, this policy will be updated first and you will be asked for consent where the law requires it.

How we use information

• To respond to enquiries and prepare proposals.
• To provide, bill for and support the services you buy.
• To keep accounts and systems secure.
• To send service messages such as invoices, renewal reminders and security notices.
• To meet legal, accounting and tax obligations.

We do not sell personal information.

Service providers

We use service providers to operate the platform, such as hosting, email delivery and payment processing. They process information only on our instructions. A list of the providers in use will be published here once they are confirmed [to be confirmed].

International transfers

Some service providers may process information outside Rwanda. Where this happens we will take the steps required by applicable data-protection law.

How long we keep information

• Enquiries that do not lead to a project: up to 24 months after the last contact [to be confirmed].
• Account information: while your account is active, and for a limited period afterwards to resolve disputes.
• Invoices and payment records: for the period required by accounting and tax law.
• Security logs: for a limited period needed to investigate incidents.

Your rights

Subject to applicable law, including Rwanda’s Law No. 058/2021 relating to the protection of personal data and privacy, you may ask to access, correct or delete your personal information, object to or restrict certain processing, and withdraw consent you have given. Some records, such as invoices, must be kept even if you ask us to delete your account.

To make a request, use the contact form on this website. We may need to verify your identity before acting on a request. You may also complain to the national data-protection supervisory authority.

Security

We use encrypted connections, hashed passwords, access controls and audit logs to protect information. No system is perfectly secure; if a breach affects your information, we will notify you and the authorities as the law requires.

Changes to this policy

We will post changes here and update the date above. Significant changes will be notified to account holders.